I guess I'll post something. How about a rant?
We send certificates of analysis to customers all the time. It's just a way to report to them the manufacturing date and results of chemical analysis. Making one is a manual operation - we pull up the last certificate we did and change the pertinent info. This is all in MS Word, so it's easy to make mistakes. Well, I double check them but missed where the person had the year as '04 instead of '05. Yeah, it looks dumb on our part, but whatever, not the end of the world, right? They find it and we fix it within the hour.
But I guess that's not enough. Some higher up on their end sends a note to my boss - about how these certificate errors are "disturbing".
Huh? Disturbing? Yeah, right. You know what's disturbing? Kids starving in America, that's disturbing. Ethnic cleansing is disturbing. Goofing up a date?
Whatever. These guys must have a pretty inflated opinion of themselves if our little goof up wastes a little bit of their day and it's therefore disturbing.